Computer and Business Skills Training

Computer, Customer Service, and Business Skills classes are designed specifically for adults who desire to improve and upgrade current employment skills, advance or change careers, or complete continuing education requirements.

Courses

Computer Training

Please call to schedule individuals or groups in any of our high-quality computer courses during the daytime or evening. Our computer labs can accommodate up to 14 participants. Our classes are generally 7-hours courses, but can be customized to the needs of the individual or business. Topics and courses include:

Operating Systems

  • Windows 10

Microsoft Office

  • Excel (Beginning, Intermediate, and Advanced)
  • PowerPoint
  • Word

Adobe Creative Suite

  • Photoshop
  • Acrobat (online)

    Customer Service

    Pontotoc Technology Center offers a variety of Customer Service courses that cover the various concepts, situations, and interactions in any business environment. These courses can be customized to a particular company or business to offer specific training to employees of that business. Courses include:

    • Beyond Customer Service
    • Challenging Customer Interactions
    • Customer Satisfaction
    • Customer Service Nightmares (what not to do!)
    • Customer Service Skills for Success
    • Email and Telephone Customer Service
    • Managing Difficult People and Situations
    • Stress Management
    • Quality Customer Service

    Business Skills Development

    These courses provide more specific training in a wide-range of professional business occupations to upgrade and improve employable business skills. Courses include:

    • 50-Tips to Retaining Employees
    • 50-Tips to Better Communication
    • Accounting in the Workplace
    • Administrative Assistant Training
    • Appraising Performance of Employee
    • Business Communication
    • Coaching Essentials for Leaders
    • Conflict Management
    • Getting the Best of Your Time
    • Goals and Goal Setting
    • Office Politics

    Find all current course offerings in our Course Catalog.